What payment methods do you accept?
We accept all credit & debit cards, PayPal, Apple Pay and Google Pay.
How do I return or exchange an order?
Whilst we hope you love your purchase and have quality control processes in place that should ensure no fault with your order, we accept all returns within 28 days of you receiving your order if the product is unworn or if there is a quality issue.
Should you wish to make a return, please contact firstname.lastname@example.org referencing your order number and reason for return. Once we've received this, you'll be contacted by our customer care team who will guide you through the returns process.
How do I place an order?
Once you've found the design you like, simply select your size, add to basket and follow the checkout process.
Who are you guys?
We're a small team that are passionate about everything retro football, we're always happy to chat over on Twitter if you want to message us.
How do I know if an item is in stock?
You'll only ever be able to place an order for an item if it's in stock so there's no need to worry about us not being able to fulfill your order.
Will I receive an email confirming my order?
You'll receive an order confirmation email with your order details as well as a notification when your order is shipped. If you have any other questions about your order you can always contact us at email@example.com.
How long will my order take to arrive?
All orders are shipped via Royal Mail standard delivery, you can expect to receive your order within 3 working days if you're in the UK, 7 working days if you're in Europe, and 12 working days for the rest of the World.
Where's my order?
Please allow the full delivery time outlined above, if your order hasn't arrived in time then email firstname.lastname@example.org and we'll be happy to help!
I've received my order but the wrong item has been shipped, what do I do?
As we're a small team and manage all shipping ourselves, the occasional mistake can unfortunately happen. If this is the case, please email email@example.com and we'll make it right.
How can I make a wholesale order or collaborate with Throwback Football?
We've got the full details of this here, we'd love to hear from you!
Will you be releasing new designs/different products and can I pre-order?
Absolutely, we're always planning our next releases. If you've got an idea for something you'd like to see then let us know! Unfortunately we don't run pre-orders for new releases, but you can sign up to our mailing list to get first access to new designs and products.